Webinar
Most practices could add around £50k a month in fees without a single new hire or another pound spent on marketing, if they could only plug the leaks appearing in their patient pipeline.
The leaks aren’t hiding in your marketing. They aren’t hiding in your case presentation. They’re hiding in the difference between an abysmal phone call and an excellent one – repeated across every enquiry, every recall, every cancellation, every treatment conversation your team has this week.
Your team isn’t the problem. What happened is this: after their first week, nobody trained them again. They were onboarded – here’s how we answer the phones, here’s the manual, here’s what we expect – and then left to figure the rest out on the job. Most practices call that training. It isn’t. The gap between what a receptionist does on autopilot and what they could do on their best day is where the money is.
We’re not interested in ideas that just make everyone busier. The changes we care about move real numbers – more profit, a more valuable practice, a team that goes home prouder of the work they did. This session is one of those. No extra spend, no extra hires, no extra marketing. Just the team you already have, doing the work they’re already doing, better.
Join us Wednesday 9th September at 7pm (via Zoom) for a free live session: Same Team, Same Diary, £50k More a Month
You’ll hear from Johno Oberly & Tim Otto, Directors at EduStack.
We’ll cover:
- The four places practices quietly lose revenue on the phones – new patient conversion, cancellation saves, unscheduled treatment, and NHS enquiries – and roughly what each is costing you
- Why every practice owner believes their team is trained, and why almost none of them are
- Onboarding vs training – the single distinction that reframes the whole problem
- What consistent training actually looks like when the diary is full (not a workshop, not a course, five minutes a day)
- Why the secret to supercharging a profitable team starts with regular, consistent training and development.
If you’ve ever walked by your receptionist on a call and cringed at something they said, this one’s for you.
P.S. This isn’t revenue you have to go and win. It’s revenue your team could already be earning you, on every call they take this week.
