Frank Taylor & Associates (FTA) has recently been awarded ‘Best Dental Sales Agency 2019’ by the SME News UK Enterprise Awards.
These awards identify and celebrate those who excel within the sector in which they work. For us, this meant recognising the extra mile our team go to ensure our clients’ interests are protected and the process of buying or selling a practice is a smooth one.
“Our greatest reward is completion of a sale and the satisfaction of knowing that we’ve facilitated a process that has the potential to be quite arduous” commented Lis Hughes, MD of Frank Taylor & Associates. “External recognition is a bonus, and one that reflects the effort to which our team goes to support the client. The award organisers were also impressed with how we were re-thinking the way practices are traditionally bought/sold. For example, our purchasers can take a virtual tour of a practice before deciding if they want to invest their time in a viewing. We’ve also introduced Live Chat on our website, again intended to improve the customer experience. Our research told us many clients find real-time interaction more convenient than waiting to speak with someone directly. This is great for those who want an immediate answer outside of normal working hours.”