Whether you’re buying or selling a practice, much of your initial research is likely to be done online, which is why we’ve introduced Live Chat on our website. This has been primarily driven by customer demand; Live Chat often being found preferable to both telephone and email communication. Live Chat can give clients the real-time interaction they want, and many find it more convenient than waiting to speak with someone directly.
Lis Hughes, Managing Director, commented, “We’re always on the end of the phone to talk to our clients, however, many need to talk to us outside of normal work hours, and want the immediate answers they’d receive from us were they to contact us during the day. We don’t want to keep our clients waiting, so decided to install Live Chat to supplement our existing account management team”.
This is part of an ongoing campaign to improve the client’s experience. Earlier this year we introduced 360-degree tours online for Gold Plus and Gold members, so that they can take a virtual tour of a prospective practice before deciding if it is really worth investing their time in a personal viewing.
If you are thinking of buying or selling your practice, make the process as simple as possible and call our team on 0330 088 1156.